Frequently Asked Questions


Do you deliver bicycles across the UK?

Yes, we deliver bicycles nationwide across the United Kingdom using fully insured courier services.

How much does delivery cost?

Delivery is completely FREE across the UK. There are no hidden fees.

How long does delivery take?

Delivery typically takes 2–5 working days depending on location and availability.

What is your returns policy?

For bicycles purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned in its original packaging with a valid proof of purchase.

Do the bicycles arrive assembled?

Bicycles are partially assembled for safe shipping. You may need to attach pedals, straighten the handlebars, and adjust the seat. Basic tools and instructions are included.

How do I choose the right bike size?

Choosing the correct frame size is important for comfort and performance. We recommend checking our sizing guide or contacting us for advice based on your height and riding style.

Can I change or cancel my order?

Orders can be changed or cancelled before dispatch. Once shipped, changes are no longer possible, but you may still return the item under our returns policy.

Can I track my delivery?

Yes, once your order has been dispatched, you will receive tracking details so you can monitor your delivery in real time.

Are the bikes new or refurbished?

All bikes are brand new unless otherwise stated.

What payment methods do you accept?

We accept major debit and credit cards as well as secure bank transfers.

Do you accept trade-ins?

We do not currently accept trade-ins. Selling privately often provides better value.

Why are your prices competitive?

We operate with a streamlined supply network and low overheads, allowing us to offer excellent value without traditional retail markups.

Do bicycles come with a warranty?

Yes, all bicycles include a manufacturer’s warranty covering frame and components.

Need help or have a question?

Our team is here to help — feel free to contact us anytime.

UK Nationwide Bicycle Delivery

We deliver bicycles across the UK using trusted, fully insured couriers. Your bike is carefully prepared and packaged to ensure it arrives in perfect condition.

✔ FREE UK Delivery
✔ Fully Insured Shipping
✔ Fast & Reliable Service

Frequently Asked Questions